Terms & Conditions

Agreement to These Terms

Company Overview

Bestby Bites (“Bestby Bites,” “Company,” “we,” “us,” or “our”) operates a social-impact food-technology marketplace through its website bestbybites.com, mobile applications, and related digital services (collectively, the “Services”).

The platform enables consumers to purchase surplus food from participating vendors at discounted prices while helping reduce food waste.

Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Bestby Bites.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately discontinue use of the Services.

Updates to These Terms

We may revise these Terms from time to time at our sole discretion. Updated versions will be effective upon posting within the Services or when otherwise communicated to you.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

Eligibility and Age Requirements

Minimum Age

The Services are intended for users who are at least 13 years of age. By using the Services, you represent and warrant that:

• You are at least 13 years old
• If you are under the age of legal majority in your jurisdiction, you have obtained consent from a parent or legal guardian

Children’s Data

Bestby Bites does not knowingly collect personal information from individuals under the age of 13. Any such information will be handled in accordance with our Privacy Policy.

Nature of the Services

Marketplace Platform

Bestby Bites operates solely as a marketplace facilitator. Vendors list surplus food items, and customers purchase those items directly from vendors through the Services.

Bestby Bites does not manufacture, prepare, store, package, or inspect food products unless explicitly stated otherwise.

Vendor Responsibility

Vendors are solely responsible for:

• Food quality, safety, storage, labeling, and handling
• Compliance with applicable health, safety, and food regulations
• Accuracy of product listings, availability, and fulfillment

User Accounts

Registration

Certain features of the Services may require account registration. You agree to provide accurate, current, and complete information and to update such information as necessary.

Account Security

You are responsible for safeguarding your account credentials and for all activities conducted through your account.

Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate your account if you violate these Terms or if your use of the Services poses a legal, security, or operational risk.

Purchases and Payments

Pricing

Prices are determined by vendors and displayed at checkout. Prices and availability may change at any time prior to purchase confirmation.

Payment Processing

Payments are processed through third-party payment providers. Bestby Bites does not store full payment card details.

Errors and Order Refusal

We reserve the right to correct pricing errors and to refuse or cancel transactions where permitted by applicable law.

Subscriptions (If Applicable)

Automatic Renewal

If subscription-based features are offered, subscriptions will automatically renew at the end of each billing cycle unless cancelled prior to the applicable renewal date.

Cancellation

You may cancel a subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period.

Returns and Refunds

Final Sale Policy

Due to the nature of surplus food items, all purchases made through the Services are considered final, except where refunds are required by applicable law or expressly offered by the vendor.

User Content

Submissions

Any feedback, suggestions, or ideas you submit to Bestby Bites may be used by the Company without restriction or compensation.

Contributions

By posting reviews, comments, or other content through the Services, you grant Bestby Bites a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute such content.

Content Responsibility

You are solely responsible for any content you submit and must ensure that such content is lawful, accurate, and not misleading, harmful, or abusive.

Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Violate any applicable laws or regulations
• Provide false, inaccurate, or misleading information
• Post abusive, fraudulent, or harmful content
• Interfere with platform security or functionality
• Attempt to bypass payments, safeguards, or access controls

Violations of these Terms may result in immediate suspension or termination of your access to the Services.

Intellectual Property Rights

All content, trademarks, logos, software, text, graphics, and other materials available through the Services are owned by or licensed to Bestby Bites and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or otherwise exploit any portion of the Services without prior written permission from Bestby Bites.

Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. Bestby Bites makes no warranties, express or implied, regarding the availability, accuracy, reliability, or suitability of food items listed by vendors.

Limitation of Liability

To the maximum extent permitted by applicable law, Bestby Bites shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Your use of or inability to use the Services
• Food products provided by vendors
• Service interruptions, delays, or technical errors

Indemnification

You agree to indemnify, defend, and hold harmless Bestby Bites, its affiliates, officers, directors, and employees from any claims, damages, liabilities, losses, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Content or actions attributable to you or vendors you interact with

Privacy

Your use of the Services is governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

Termination

You may stop using the Services at any time. We reserve the right to suspend or terminate access to the Services at our discretion to protect the platform, users, or comply with legal obligations.

Termination

You may stop using the Services at any time. We reserve the right to suspend or terminate access to the Services at our discretion to protect the platform, users, or comply with legal obligations.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws based on the user’s location, without regard to conflict-of-law principles.

Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice or liability.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bestby Bites regarding your use of the Services.